FREQUENTLY ASKED QUESTIONS
WE SEE YOU ARE DETAIL ORIENTED. WE LIKE THAT!Here are some frequently asked questions and some we made up on our own. If you don’t see the answers to your questions, just let us know and we’ll contact you in a jiffy.
Where do we get started?
A simple call with Robinson IT will determine if we’re a match. During this call we will review your needs and how we will approach them. If you like what we have to say, we will arrange for a free site assessment at your office(s). It’s that simple!
What size or types of organizations does our company work with?
We generally work with organizations staffed between 20-60 individuals. However, we do have clients that range from 10 to 250. What we look for is a client that wants all things in IT to run and be managed properly. A match in philosophy is more important than size.
How does your service work?
We are a fully managed, fully insured IT Department. We provide services that cover not only the reactive technical support, but the management of your IT department. This combination of reactive and proactive technical services protects your business at every level. Our services are à la carte, where you can pick and choose what you would like us to do and how much. We provide a full time outsourced IT Department to serve you with all aspects of IT: Helpdesk, Managed Backup, Disaster Recovery, Procurement, IT Consulting, IT Management and Reporting. You are assigned an Account Manager who is there to oversee your satisfaction and is your advocate within Robinson IT.
What is the support process?
Our service is delivered easily to each area of IT. Helpdesk is just an email, phone call or web visit away. Your calls are triaged and managed based on priority and impact. Regular services such as patch management, antivirus management and server maintenance are conducted on regular schedules with clear communications and minimal downtime. Projects and business changes are handled the same with project plans, detailed scope of work and time estimates as needed.